We want you to love ToyDash. If something goes wrong with a delivery, we will make it right. Here is how refunds and credits work.
Cancel anytime. Your subscription stops at the end of your current billing cycle — no cancellation fees.
Monthly fees are non-refundable once a delivery has been made for that cycle, because we’ve already delivered the toys you’re paying for. If we can’t deliver what you paid for, we will refund or credit you.
Damaged or unsafe on arrival? Text or email us within 48 hours with a photo and we will swap the toy or issue a credit.
If a toy arrives broken, visibly unsafe, missing key parts, or is the wrong toy, email hello@toydash.io within 48 hours with a photo. We will either:
If we miss a scheduled delivery window by more than 48 hours and it’s our fault, we will either reschedule at no charge or extend your current cycle by the equivalent time, at your choice.
If we stop serving your ZIP code or you move out of our service area mid-cycle, we will refund or credit you for the unused portion of the current cycle once we have received all toys back at pickup.
Normal play wear is on us. For toys that are lost or damaged beyond normal wear, a replacement fee up to the toy’s fair market value may apply. We’ll always contact you before charging a replacement fee and give you a chance to locate missing pieces.
Refunds go back to the original payment method within 5–10 business days. Account credits are applied to your next invoice.
If you believe a charge is wrong, please contact us first at hello@toydash.io — we almost always resolve it within 24 hours.